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Frequently asked questions

Order FAQs

Why has my payment failed?

For any payment issues, please contact our team directly on 0800 029 3865.

I haven’t received an order confirmation – has my order been received?


When you place an order, you should receive a confirmation email sent to the email address you provided to us. Please be sure to check your junk items in case it has been sent there. If you have no received an email, please contact the team at who will be able to verify whether your order has been received.

Still can't find answers?

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